Member Retention

Membership retention is as important for clubs as employee retention is for corporate managers. Because of this, I turned to a resource that was recommended to me for keeping employees engaged.The book Love ‘Em or Lose ‘Em: Getting Good People to Stay...

Member Experience

Here are ten ways to ensure that your members are having great experiences in your club. Outside of the Club Meeting Communicate with the members frequently. Send out schedules on a regular basis, confirm attendance at upcoming meetings, and if possible, get the...

Club Excellence Talking Points

Club excellence has many facets and there are many ways to help train clubs to achieve it. There are links below to training resources. Here are a few topics to get the conversation started. Clubs hoping to achieve excellence will … Reflect up on the club...
Club Visitor One-Sheet

Club Visitor One-Sheet

For years my home club has used a simple visitor sheet to give to guests. It covers the meeting agenda along with some of the most frequent questions we’ve been asked. It also gives the visitor a nice, simple takeaway which includes the club’s key contact...